How Do I Cancel An Order?

We are only able to cancel orders within the first 6 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologise for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

How long do i have to return or exchange a product?

You can return or exchange all eligible items within 7 days from the delivery date, as long as it's in unused condition with the original tags and packaging.

Should I use original packaging for returns?

Yes, whenever possible, please use the original packaging for your return. Reusing the original packaging helps maintain the quality of the returned item(s) and saves material. Items damaged due to inadequate packaging may not qualify for a refund/exchange

How long does it take to receive a refund?

Once we receive your item(s), a refund will be issued to the original form of payment. You can expect the refund to your source account within 5-7 days after your return is received. It may take additional time before appearing on your account statement.

Will I be refunded for the original shipping & cod charges?

Refund of shipping and COD charges are NOT applicable.

Do you provide return pickup services or should I self-ship the order?

We have partnered with major courier companies who offer pickup services in most pincodes.

To self-ship your returns, raise a return request and once approved you can ship them to us, you are requested to pack the items securely to prevent any loss or damage during transit. For returns, we recommend you to do it through a reliable local courier service. Please share the shipping details on info@thehappyhumor.in with your Order ID mentioned.

The product color doesn't match with your website image. What should I do?

Colours may vary due to various reasons like device colour tone, brightness etc.

We offer size & colour exchanges but NO return.

I have bought something but seen it at a different price on your website.

As an online business, we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.

Do you guarantee delivery time?

Because the post office & courier companies handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive.

What if my order delivery was delayed?

We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. 

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually, your tracking number will be updated 1-2 days after your order has been shipped.

You can track your order directly from your email by clicking on the tracking number.